Water retailers must try harder to engage with wholesalers
Water retailers must make more of an effort to engage and communicate with wholesalers, Southern Water’s customer services director Simon Oates has insisted.
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Wholesalers chastised over meter reading
Ofwat has insisted wholesalers make their meter reading services more transparent to all market participants and customers.
Wholesaler benchmark: Thames Water
Water.Retail carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we have published each company profile from the report. This article, the last: Thames Water
Wholesaler performance ‘disappointing’
Ofwat’s recently published state of the market report flags the poor performance of wholesalers as one of the ‘market frictions’ that are having a negative impact on customers
Sort out blocks to entry
“Many wholesalers are already reviewing their credit terms”
9 Feb. 1 min read.
Water market opening: 236 days later
This column is the edited version of a speech made by Lois Vallely at a Wateref masterclass about ‘creating the digital story of water sector wholesale/retail separation’. This was held at the Arup offices in London on 23 November.
30 Nov. 6 min read.
Wholesaler profile: Affinity Water
“We want to be known as the wholesaler that retailers like to do business with”
4 Aug. 1 min read.
Wholesaler profile: South West Water
“The level of switching has been lower than predicted”
23 Jun. 1 min read.
What do retailers want from wholesalers?
Market opening has brought with it a host of new participants, which are having to work together in new and untested ways. What do retailers want from wholesalers, and how well-placed are wholesalers to deliver?
26 May. 3 min read.
Trade Effluent Notices causing confusion
Poor communication between retailers and wholesalers and confusion over roles and responsibilities has left some major water users unable to obtain Trade Effluent Notices (TENs) since the market opened, a Water.Retail investigation has discovered.
26 May. 3 min read.
Wholesaler profile: Northumbrian Water
“Standards across the sector are rising all the time so we’re far from complacent”
12 May. 2 min read.