Retailers must shift focus to SMEs
Business Stream chief executive warns that large organisations and multi-site businesses have benefited most from the water retail market to date, and smaller companies are being left behind
Retailers urged to ‘sell the benefits’ of market
New in-depth study by CCWater has revealed SMEs need ‘more convincing’ that competition has something to offer them – and the water watchdog says the sector must ‘work harder’
Data still the biggest concern for retail CEOs
Data continues to be of greatest concern for retail chief executives in the open water market, a snap survey by Water.Retail finds
Over half of small businesses ‘unaware’ of market opening
Survey by SES Business Water reveals that many businesses in England don’t know they have a choice of water supplier
Customer complaints soaring
CCwater says a handful of poor-performing retailers are responsible for driving up the annual number of customer complaints by more than 300 per cent
Industry viewpoint: SME engagement – a bleak picture
“Any work to improve awareness is clearly welcome and positive. But is it enough? Studies say we are motivated more by the avoidance of negative outcomes than the prospect of positive ones”
No fireworks, no disasters
“The water market is improving, but there is more to be done”
What are brokers offering on water efficiency?
Water efficiency was supposed to be a key deliverable of the non-household water retail market, but an investigation by Water.Retail has revealed that not all brokers offer water-saving services.
21 Jul. 3 min read.
Market awareness ‘must still be improved’
The Consumer Council for Water is set to investigate the level of awareness of the non-household retail market among customers this summer, having challenged the industry to ensure at least one in two customers are aware of their new right to choose their water supplier.
23 Jun. 3 min read.