Tag: Customer complaints
Water retailers fail to get business complaints down
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.