Tag: Central system
Customers are being double-billed
“At least four” retailers are continuing to bill customers who have switched away from them, leading some market participants to suggest that the water industry “isn’t ready” for competition. New entrant retailer Everflow said it has been contacted by four to six customers a day, after they have received a bill from their previous retailer “as if […]
23 Jun. 3 min read.
Industry viewpoint: poor data quality will hamper competition
“Ofwat appears content to maintain a watching brief and it has fallen on wholesalers to implement initiatives to help the market improve and self-regulate data quality”
9 Jun. 2 min read.
An engaged market is key
“Encourage customers to not sit on uncompetitive contracts”
9 Jun. 1 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.
Getting ready for day-one transfers
The pre-switching window seems to have gone as planned. Between 6 and 23 March, MOSL processed 10,969 switchers. This refers to water supply points or sewerage supply points, and equates to approximately 7,500 customers. MOSL chief executive Ben Jeffs is confident the retail market is in good shape for opening after a successful pre-switching period. […]
31 Mar. 3 min read.