Tag: Central Market Operating System
Code change ‘will allow back-billing’
Castle Water warns that Codes Panel vote to suspend final settlement reports could lead to back-billing – despite the intention of the market and Ofwat’s express wishes
Thames reveals retailer portal plans
Thames Water says it has a project under way that will result in the first phase of a retailer portal being delivered by the end of June – a timely move after a survey ranked it lowest for portals
Customers are being double-billed
“At least four” retailers are continuing to bill customers who have switched away from them, leading some market participants to suggest that the water industry “isn’t ready” for competition. New entrant retailer Everflow said it has been contacted by four to six customers a day, after they have received a bill from their previous retailer “as if […]
23 Jun. 3 min read.
Industry viewpoint: poor data quality will hamper competition
“Ofwat appears content to maintain a watching brief and it has fallen on wholesalers to implement initiatives to help the market improve and self-regulate data quality”
9 Jun. 2 min read.
An engaged market is key
“Encourage customers to not sit on uncompetitive contracts”
9 Jun. 1 min read.
Big names ‘losing heavily’ in the market
A month after opening, around two-thirds of water retailers are not winning business, says a source close to the market.
12 May. 3 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.