Industry viewpoint: The market’s troubling conditions
“Who knew this modest form of a competitive market would reveal the truly appalling state of water billing in England?”
Customers are being double-billed
“At least four” retailers are continuing to bill customers who have switched away from them, leading some market participants to suggest that the water industry “isn’t ready” for competition. New entrant retailer Everflow said it has been contacted by four to six customers a day, after they have received a bill from their previous retailer “as if […]
23 Jun. 3 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.