Water market opening: 236 days later
This column is the edited version of a speech made by Lois Vallely at a Wateref masterclass about ‘creating the digital story of water sector wholesale/retail separation’. This was held at the Arup offices in London on 23 November.
30 Nov. 6 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.
Market profile: The Water Retail Company
“We’ve found nothing but positive things about the wholesalers when we signed up with them”
13 Apr. 5 min read.