Industry viewpoint: The market’s troubling conditions
“Who knew this modest form of a competitive market would reveal the truly appalling state of water billing in England?”
Industry viewpoint: Terms and conditions in the water retail market
“There is nothing standardised about offer documents across water retailers”
Retailers rail against claim the market has gone ‘off the boil’
Broker says water competition has ‘gone off the boil’ and calls for Ofwat intervention, but water companies say the market is already delivering savings to customers.
21 Jul. 3 min read.
Brokers are essential to usage monitoring
Brokers are an integral part of the new water retail market. It is vital that they, as well as retailers, offer important services regarding leakage to customers.
7 Jul. 3 min read.
Can a voluntary TPI code keep the rogues out?
Following a consultation, regulator Ofwat has launched a non-binding code of conduct for third party intermediaries, and reiterated its request for direct regulatory powers, a decision that it says rests with government ministers Ofwat has backed away from a bid to regulate third party intermediaries (TPIs) by the back door, calling for formal powers from government. […]
13 Apr. 3 min read.