Is self-supply due an overhaul?
Since the water retail market opened in April last year, non-household customers have had the option of applying to supply themselves with water retail services – cutting out the middle man of a retailer. Ofwat is considering an overhaul of the self-supply process, to make it simpler for businesses and ensure costs are covered.
Retailers rail against claim the market has gone ‘off the boil’
Broker says water competition has ‘gone off the boil’ and calls for Ofwat intervention, but water companies say the market is already delivering savings to customers.
21 Jul. 3 min read.
Customers are being double-billed
“At least four” retailers are continuing to bill customers who have switched away from them, leading some market participants to suggest that the water industry “isn’t ready” for competition. New entrant retailer Everflow said it has been contacted by four to six customers a day, after they have received a bill from their previous retailer “as if […]
23 Jun. 3 min read.
Big names ‘losing heavily’ in the market
A month after opening, around two-thirds of water retailers are not winning business, says a source close to the market.
12 May. 3 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.