Are we a step closer to a ‘water big six’?
Does Business Stream’s purchase of Yorkshire Water’s business customers pave the way for further consolidation in the market?
Business Stream snaps up Kelda’s business customers
Business Stream has bought the customers of non-domestic water retailers Yorkshire Water Business Services and Three Sixty – both part of the Kelda Group – for an undisclosed sum.
Business Stream wins water retail contract with Lloyds Group
Edinburgh-based water retailer Business Stream has won a new three-year contract to supply water retail services to Lloyds Banking Group.
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
Retailers must shift focus to SMEs
Business Stream chief executive warns that large organisations and multi-site businesses have benefited most from the water retail market to date, and smaller companies are being left behind
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
Retailers must ‘strive for more’ on efficiency
Retailers have made a great start in helping customers reduce their water use, but should strive to achieve “much more”, Business Stream chief executive Jo Dow has insisted.
Industry viewpoint: Market has some areas for improvement
“We can look back on the first ten months of the new market with a sense of pride at what’s been achieved, but equally we need to remain focused on the issues that are limiting its success and on the practical measures that can be introduced to deliver improvements”
Water market opening: 236 days later
This column is the edited version of a speech made by Lois Vallely at a Wateref masterclass about ‘creating the digital story of water sector wholesale/retail separation’. This was held at the Arup offices in London on 23 November.
30 Nov. 6 min read.
Market awareness ‘must still be improved’
The Consumer Council for Water is set to investigate the level of awareness of the non-household retail market among customers this summer, having challenged the industry to ensure at least one in two customers are aware of their new right to choose their water supplier.
23 Jun. 3 min read.
Retailers call for standardisation
Wholesalers’ inconsistent tariffs and pricing are proving ‘painful’ for retailers, who told delegates at Utility Week Live they are finding it ‘incredibly hard’ to navigate myriad portals and systems.
9 Jun. 3 min read.
Handle complaints well from the beginning
Complaint handling is a top priority for retailers in the water market, especially given the importance of water as a public health service.
12 May. 3 min read.