Retail competition ‘could hinder sustainability’
Competition may not be the best thing for the sustainability of water in the long term, especially in the southeast of England, and multi-utility bundling could have a negative effect on water resources. And who would be ‘gold command’ in a widespread drought?
7 Jul. 3 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.
Is a single emergency number needed for water?
Market participants are broadly supportive of the call for a national emergency number for water, such as the 105 number that has been set up by electricity networks. But some are concerned at the complexity and cost of such a move, which can take up to five years.
28 Apr. 4 min read.