Ofwat insists credit arrangements must not breach competition law
Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.
Wholesalers chastised over meter reading
Ofwat has insisted wholesalers make their meter reading services more transparent to all market participants and customers.
Q&A: Emma Kelso, senior director of customers and casework, Ofwat
The industry is making in-roads into the market frictions mentioned in Ofwat’s state of the market report, but more must be done, says Emma Kelso
Wholesaler performance ‘disappointing’
Ofwat’s recently published state of the market report flags the poor performance of wholesalers as one of the ‘market frictions’ that are having a negative impact on customers
Focus on innovation
“The energy sector serves as a warning that trust is easy to lose”
Emma Kelso, senior director of customers and casework, Ofwat
There has been a positive start to the open market, but there is still scope for further improvement and growth, says Emma Kelso
Still a big to-do list
“Get the machinery of the market working as well as it can”
Fewer than 3% switch in year one
Indicators that 10 per cent of customers got involved in the open market in its first year is an encouraging start, says Ofwat – but others say it needs to remove barriers, especially for SMEs
Is self-supply due an overhaul?
Since the water retail market opened in April last year, non-household customers have had the option of applying to supply themselves with water retail services – cutting out the middle man of a retailer. Ofwat is considering an overhaul of the self-supply process, to make it simpler for businesses and ensure costs are covered.