PR19 backstop planned for water retailers
Incumbent companies that have not exited the water retail market are set to have new price control restrictions placed on them in PR19. Ofwat’s goal is to protect customers until it can apply more lessons from the non-regulated arena.
21 Jul. 3 min read.
Pros and cons of multi-utility
Multi-utility deals were held out as one of the benefits of the open water market, and a number of retailers and brokers are already offering them.
26 May. 4 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.