An engaged market is key
“Encourage customers to not sit on uncompetitive contracts”
9 Jun. 1 min read.
Could the role of CCWater be broadened?
The open water retail market has a host of participants, and Ofwat has got a tough job on its hands to regulate every aspect of the market effectively. If it is to succeed, it may need help from other bodies, such as the Consumer Council for Water (CCWater).
12 May. 3 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.
MOSL needs a big hitter
“Headhunters will be scouring the market for a replacement”
28 Apr. 1 min read.
Getting ready for day-one transfers
The pre-switching window seems to have gone as planned. Between 6 and 23 March, MOSL processed 10,969 switchers. This refers to water supply points or sewerage supply points, and equates to approximately 7,500 customers. MOSL chief executive Ben Jeffs is confident the retail market is in good shape for opening after a successful pre-switching period. […]
31 Mar. 3 min read.