Water retailers fail to get business complaints down
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.
Less talk, more action
“We cannot hang all our hopes on the bilateral solution”
Self-supply a ‘threat to water retailers’
Water retailers have warned of the threat self-supply presents, as it effectively takes a customer out of the market.
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
Self-supply to take off
“Many business customers want to interact with their wholesaler”