Water retailers fail to get business complaints down
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.
Less talk, more action
“We cannot hang all our hopes on the bilateral solution”
Self-supply a ‘threat to water retailers’
Water retailers have warned of the threat self-supply presents, as it effectively takes a customer out of the market.
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
The cost of a code change
“Customers mustn’t be hurt by market codes and mechanisms”
Code change ‘will allow back-billing’
Castle Water warns that Codes Panel vote to suspend final settlement reports could lead to back-billing – despite the intention of the market and Ofwat’s express wishes
Self-supply to take off
“Many business customers want to interact with their wholesaler”
Waterwise launches water efficiency leadership group for retailers
Waterwise launches a new leadership group specifically for retailers, to drive their performance on water efficiency in the second year of the market
A big four for water?
“Water bosses see further tie-ups, leading to fewer larger retailers”
Industry viewpoint: Positive impacts of competition are clear
“To get through this initial teething faster, we need to be clear around what will ‘self-correct’ and what won’t”