Fewer than 3% switch in year one
Indicators that 10 per cent of customers got involved in the open market in its first year is an encouraging start, says Ofwat – but others say it needs to remove barriers, especially for SMEs
Retailers rail against claim the market has gone ‘off the boil’
Broker says water competition has ‘gone off the boil’ and calls for Ofwat intervention, but water companies say the market is already delivering savings to customers.
21 Jul. 3 min read.