The Water Retail Company
Call for water efficiency certificate
First Business Water suggests a certificate of water efficiency similar to the one for energy would help the public sector to save water
26 Jan. 3 min read.
Industry viewpoint: Who is responsible for water efficiency?
“Many retailers are unaware of the importance of water efficiency”
Is the licence application process blocking new entrants?
Market participants have aired concerns that the “obstructive” process of applying for a water supply and sewerage licence may be blocking new entrants from entering the market.
4 Aug. 3 min read.
Retail competition ‘could hinder sustainability’
Competition may not be the best thing for the sustainability of water in the long term, especially in the southeast of England, and multi-utility bundling could have a negative effect on water resources. And who would be ‘gold command’ in a widespread drought?
7 Jul. 3 min read.
Trade Effluent Notices causing confusion
Poor communication between retailers and wholesalers and confusion over roles and responsibilities has left some major water users unable to obtain Trade Effluent Notices (TENs) since the market opened, a Water.Retail investigation has discovered.
26 May. 3 min read.
Pros and cons of multi-utility
Multi-utility deals were held out as one of the benefits of the open water market, and a number of retailers and brokers are already offering them.
26 May. 4 min read.
Could the role of CCWater be broadened?
The open water retail market has a host of participants, and Ofwat has got a tough job on its hands to regulate every aspect of the market effectively. If it is to succeed, it may need help from other bodies, such as the Consumer Council for Water (CCWater).
12 May. 3 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.
Is a single emergency number needed for water?
Market participants are broadly supportive of the call for a national emergency number for water, such as the 105 number that has been set up by electricity networks. But some are concerned at the complexity and cost of such a move, which can take up to five years.
28 Apr. 4 min read.
Market profile: The Water Retail Company
“We’ve found nothing but positive things about the wholesalers when we signed up with them”
13 Apr. 5 min read.
Will SMEs be well served?
SME customers are at risk of being “ignored totally” in the new water retail market, according to Lord Rupert Redesdale, chief executive of The Water Retail Company.
13 Apr. 3 min read.