Thames trade dispute with Castle Water upheld
Thames Water has had a trading dispute with Castle Water regarding incorrect meter readings upheld by the Trade Disputes Committee (TDC).
Thames launches water efficiency cash scheme for retailers
Thames Water is piloting a financial incentive scheme for retailers if they encourage business customers to be more water efficient.
Wholesaler benchmark: Thames Water
Water.Retail carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we have published each company profile from the report. This article, the last: Thames Water
A big four for water?
“Water bosses see further tie-ups, leading to fewer larger retailers”
Thames reveals retailer portal plans
Thames Water says it has a project under way that will result in the first phase of a retailer portal being delivered by the end of June – a timely move after a survey ranked it lowest for portals
Credit arrangements under review
Ofwat last month launched a review of the market codes that set out credit requirements, but some wholesalers say they are already planning to make changes after market barrier concerns
Trade Effluent Notices causing confusion
Poor communication between retailers and wholesalers and confusion over roles and responsibilities has left some major water users unable to obtain Trade Effluent Notices (TENs) since the market opened, a Water.Retail investigation has discovered.
26 May. 3 min read.