Water retailers must try harder to engage with wholesalers
Water retailers must make more of an effort to engage and communicate with wholesalers, Southern Water’s customer services director Simon Oates has insisted.
Business complaints drop for the first time
The number of complaints non-household water customers have made to the Consumer Council for Water (CCWater) about retailers has fallen for the first time since the market opened.
Waterwise launches water efficiency leadership group for retailers
Waterwise launches a new leadership group specifically for retailers, to drive their performance on water efficiency in the second year of the market
Wholesaler benchmark: Southern Water
Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we are publishing each company profile from the report. This issue: Southern Water
Credit arrangements under review
Ofwat last month launched a review of the market codes that set out credit requirements, but some wholesalers say they are already planning to make changes after market barrier concerns
Yorkshire’s business arm for sale
Yorkshire Water has confirmed that it will sell its business customer base. Who are the companies tipped as potential buyers, and will this take the water market closer to having its own ‘big six’?
7 Jul. 3 min read.