Ofwat insists credit arrangements must not breach competition law
Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.
Government renews calls for retailers to engage SMEs
The government and Ofwat have renewed calls for water retailers to engage more with small and medium enterprise (SME) customers, to attract them into the market.
Ofwat urges wholesalers to step up performance
Ofwat has insisted wholesalers in the business retail market must step up the quality of service they provide to retailers.
Wholesalers chastised over meter reading
Ofwat has insisted wholesalers make their meter reading services more transparent to all market participants and customers.
Renewed calls for market alignment
Confusion for retailers in the English and Scottish markets as Wics puts a moratorium on the granting of self-supply licences at the same time as Ofwat cites the success of self-supply
Ofwat allows delay to final settlement reports
Ofwat has approved a code change that will allow the production of final settlement reports to be delayed while data issues are ironed out.
7 Sep. 3 min read.
The cost of a code change
“Customers mustn’t be hurt by market codes and mechanisms”
Code change ‘will allow back-billing’
Castle Water warns that Codes Panel vote to suspend final settlement reports could lead to back-billing – despite the intention of the market and Ofwat’s express wishes
Wholesaler performance ‘disappointing’
Ofwat’s recently published state of the market report flags the poor performance of wholesalers as one of the ‘market frictions’ that are having a negative impact on customers
Self-supply to take off
“Many business customers want to interact with their wholesaler”
Waterwise launches water efficiency leadership group for retailers
Waterwise launches a new leadership group specifically for retailers, to drive their performance on water efficiency in the second year of the market
Industry viewpoint: Deemed contracts could cause turmoil
“Effectively, the legislative framework provides for a contract being ‘deemed’ to exist between the parties”