Market Operator Services Limited (MOSL)
Nearly 8% of customer SPIDs have now switched
Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.
15% of meters left unread for more than a year
The proportion of meters that have gone unread for more than a year in the water retail market has more than doubled since it opened – from 7 per cent to the current level of 15 per cent.
MOSL names interim chief executive
The market operator – MOSL – has appointed Des Burke to the post of interim chief executive.
MOSL CEO Chris Scoggins makes swift exit
Chris Scoggins is no longer the CEO of Market Operator Services Limited (MOSL), the market operator has announced.
Data watch: The market as it stood at August 2018
Water.Retail takes a look at some of MOSL’s data for the market to the end of August, and analyses what it means for the market
Awareness still an issue
“There has been an improvement in the performance of all parties”
MOSL on track to move out of London to reduce costs
The water retail market operator (MOSL) is on track to move out of London by January 2019 as part of a strategy to make cost savings, it has confirmed.
Market to go ‘from strength to strength’
MOSL chief executive Chris Scoggins believes business customers have much to gain by engaging with the market as retailers begin to compete with each other with a range of offers
The cost of a code change
“Customers mustn’t be hurt by market codes and mechanisms”
Code change ‘will allow back-billing’
Castle Water warns that Codes Panel vote to suspend final settlement reports could lead to back-billing – despite the intention of the market and Ofwat’s express wishes
Industry viewpoint: Holding a mirror up to the market
“We believe that holding a mirror up to the market and showing where there are areas for improvement will help incentivise the sort of behaviours that customers expect”
A digital water culture
“There hasn’t been much innovation in the market yet”