Should Scots and English markets converge?
A unified competitive business retail market would reduce costs but there is little political appetite for it.
4 Aug. 3 min read.
Customers are being double-billed
“At least four” retailers are continuing to bill customers who have switched away from them, leading some market participants to suggest that the water industry “isn’t ready” for competition. New entrant retailer Everflow said it has been contacted by four to six customers a day, after they have received a bill from their previous retailer “as if […]
23 Jun. 3 min read.
An engaged market is key
“Encourage customers to not sit on uncompetitive contracts”
9 Jun. 1 min read.
One in 10 customers ‘missing’ from the central database
If retailers are not incentivised to process incomplete data, customers could be left out of the market for the long term.
28 Apr. 3 min read.
Everflow scores Newcastle FC and Europcar water deals
Scottish retailer Everflow is to supply water, wastewater and trade effluent services to car hire company Europcar and Newcastle United Football Club.
13 Apr. 1 min read.
Will SMEs be well served?
SME customers are at risk of being “ignored totally” in the new water retail market, according to Lord Rupert Redesdale, chief executive of The Water Retail Company.
13 Apr. 3 min read.