Affinity for Business
Waterwise launches water efficiency leadership group for retailers
Waterwise launches a new leadership group specifically for retailers, to drive their performance on water efficiency in the second year of the market
Retail competition ‘could hinder sustainability’
Competition may not be the best thing for the sustainability of water in the long term, especially in the southeast of England, and multi-utility bundling could have a negative effect on water resources. And who would be ‘gold command’ in a widespread drought?
7 Jul. 3 min read.
Billing and CRM are the key to good service
Efficient billing is an essential part of a water firm’s service operation. All water retailers in the non-household water retail market offer the basic services, but some have yet to get those basics right. Water retailers have a tough job ahead as they inherit poor quality or incomplete data from many of the incumbent water […]
28 Apr. 3 min read.
Is a single emergency number needed for water?
Market participants are broadly supportive of the call for a national emergency number for water, such as the 105 number that has been set up by electricity networks. But some are concerned at the complexity and cost of such a move, which can take up to five years.
28 Apr. 4 min read.
No innovative offerings to tackle leakage
Retailers in the non-household water market all claim to offer a “bespoke” service on leakage, but the first of an exclusive series of market surveys by Water.Retail has raised questions about the level of innovation in the new market.
31 Mar. 3 min read.