Latest news

Retail market is quiet

“Judging by MOSL’s figures, things are ticking along nicely”

2 Nov.

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Industry viewpoint: Data drives the market

“We start in a relatively positive position, but we will still publish our data-improvement plan in October because we feel it’s the right thing to do for the market and it will keep challenging our team to be the best wholesaler”

19 Oct. By Simon Bennett, head of wholesale services, Bristol Water.

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Industry viewpoint: Complaints increase is disappointing

“One good quarter cannot mask the scale of the challenge”

19 Oct. By Evan Joanette, policy manager for competition and markets, Consumer Council for Water.

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Missing a small fortune

“Many retailers are unwilling to serve smaller customers”

19 Oct.

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Industry viewpoint: Insights from the first 18 months

“From an SME viewpoint they’re getting the same service they received before market opening, just with a different letterhead”

5 Oct. By Jacob Tompkins, chief technology officer, The Water Retail Company.

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Data watch: The market as it stood at August 2018

Water.Retail takes a look at some of MOSL’s data for the market to the end of August, and analyses what it means for the market

5 Oct.

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A headache for retailers

“Ofwat and Wics seem to have diametrically opposed views”

5 Oct.

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Market profile: Tor Water

“I would tear Ofwat down and start again, it needs significant change”

21 Sep.

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Data watch: Most switchers stick with their retailer

A chart from David Tyler, founding director of Brodick Consulting, shows most switchers have stuck with their existing retailer

21 Sep.

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Industry viewpoint: Retailers must do their bit on leakage

“It’s down to wholesalers to lead the charge by embracing innovative solutions to improve the detection of leaks”

21 Sep. By Phil Marshall, deputy chief executive, Consumer Council for Water.

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Branding: Make your mark in the market

Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.

21 Sep. 4 min read.

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A sense of foreboding

“Awareness is an issue that should be sorted out as a priority”

21 Sep.

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