Latest news

Nearly 8% of customer SPIDs have now switched

Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.

15 Feb.

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Are we a step closer to a ‘water big six’?

Does Business Stream’s purchase of Yorkshire Water’s business customers pave the way for further consolidation in the market?

15 Feb.

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Data improvement still a big issue

“Data improvement has been an issue across the non-household water market and it highlights the importance of having a customer-centric business ethos”

18 Jan. By Richard Stanbrook, director, Pennon Water Services.

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Less talk, more action

“We cannot hang all our hopes on the bilateral solution”

18 Jan.

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The retail market must live up to its billing

“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”

18 Jan. By Evan Joanette, policy manager (competition and markets), Consumer Council for Water.

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Almost two thirds of Water Plus complaints linked to wholesalers

Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.

18 Jan.

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Ofwat insists credit arrangements must not breach competition law

Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.

8 Jan.

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Government renews calls for retailers to engage SMEs

The government and Ofwat have renewed calls for water retailers to engage more with small and medium enterprise (SME) customers, to attract them into the market.

7 Jan.

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Complaints hit record high

Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.

11 Dec.

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Water efficiency – achieving its true potential

“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”

4 Dec. By Johanna Dow, chief executive, Business Stream.

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How to break into the water retail market

“We’ve found even the best laid plans don’t always work so we’ve maintained a pragmatic and agile approach in addressing problems we’ve faced”

26 Nov. By Stephen Black, managing director, Smarta Water.

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Service not up to scratch

“Wholesalers’ service to retailers has been flagged as an issue”

15 Nov.

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