Latest news

Complaints hit record high

Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.

11 Dec.

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Water efficiency – achieving its true potential

“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”

4 Dec. By Johanna Dow, chief executive, Business Stream.

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How to break into the water retail market

“We’ve found even the best laid plans don’t always work so we’ve maintained a pragmatic and agile approach in addressing problems we’ve faced”

26 Nov. By Stephen Black, managing director, Smarta Water.

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Service not up to scratch

“Wholesalers’ service to retailers has been flagged as an issue”

15 Nov.

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Market profile: Smarta Water

“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”

15 Nov.

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Record number of water retail switches cancelled in Q2

A record 10,000 switches were cancelled during the past quarter of the market, more than in any other quarter.

15 Nov.

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Retail market is quiet

“Judging by MOSL’s figures, things are ticking along nicely”

2 Nov.

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Industry viewpoint: Data drives the market

“We start in a relatively positive position, but we will still publish our data-improvement plan in October because we feel it’s the right thing to do for the market and it will keep challenging our team to be the best wholesaler”

19 Oct. By Simon Bennett, head of wholesale services, Bristol Water.

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Industry viewpoint: Complaints increase is disappointing

“One good quarter cannot mask the scale of the challenge”

19 Oct. By Evan Joanette, policy manager for competition and markets, Consumer Council for Water.

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Missing a small fortune

“Many retailers are unwilling to serve smaller customers”

19 Oct.

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Industry viewpoint: Insights from the first 18 months

“From an SME viewpoint they’re getting the same service they received before market opening, just with a different letterhead”

5 Oct. By Jacob Tompkins, chief technology officer, The Water Retail Company.

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Data watch: The market as it stood at August 2018

Water.Retail takes a look at some of MOSL’s data for the market to the end of August, and analyses what it means for the market

5 Oct.

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