Water retailers fail to get business complaints down
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.
Nearly 8% of customer SPIDs have now switched
Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.
Are we a step closer to a ‘water big six’?
Does Business Stream’s purchase of Yorkshire Water’s business customers pave the way for further consolidation in the market?
Data improvement still a big issue
“Data improvement has been an issue across the non-household water market and it highlights the importance of having a customer-centric business ethos”
Less talk, more action
“We cannot hang all our hopes on the bilateral solution”
The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Ofwat insists credit arrangements must not breach competition law
Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.
Government renews calls for retailers to engage SMEs
The government and Ofwat have renewed calls for water retailers to engage more with small and medium enterprise (SME) customers, to attract them into the market.
Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
How to break into the water retail market
“We’ve found even the best laid plans don’t always work so we’ve maintained a pragmatic and agile approach in addressing problems we’ve faced”