A headache for retailers
“Ofwat and Wics seem to have diametrically opposed views”
Renewed calls for market alignment
Confusion for retailers in the English and Scottish markets as Wics puts a moratorium on the granting of self-supply licences at the same time as Ofwat cites the success of self-supply
Market profile: Tor Water
“I would tear Ofwat down and start again, it needs significant change”
Data watch: Most switchers stick with their retailer
A chart from David Tyler, founding director of Brodick Consulting, shows most switchers have stuck with their existing retailer
Industry viewpoint: Retailers must do their bit on leakage
“It’s down to wholesalers to lead the charge by embracing innovative solutions to improve the detection of leaks”
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
A sense of foreboding
“Awareness is an issue that should be sorted out as a priority”
Awareness has ‘hit a brick wall’
Water watchdog is concerned that awareness of the water retail market among small and medium-sized enterprises has not improved since its last survey over a year ago
Industry viewpoint: Making the most of water efficiency
“There is clearly an unmet demand for water efficiency services in England and this benefit of retail competition has yet to be fully realised”
Industry viewpoint: Retailers need to sort out billing
“Ofwat needs to mandate that a percentage of the consumer’s annual bill is rebated without question if billing issues are not sorted in a certain time”
Industry viewpoint: Data improvement requires a shift in culture
“Raising data quality levels is a slow burn and requires an evolution in culture, as well as improving the systems, processes and training that underpin the day-to-day operations”
Ofwat allows delay to final settlement reports
Ofwat has approved a code change that will allow the production of final settlement reports to be delayed while data issues are ironed out.
7 Sep. 3 min read.