Retail market is quiet
“Judging by MOSL’s figures, things are ticking along nicely”
MEUC paper calls for improvements in the market
The Major Energy Users’ Council (MEUC) has published a paper urging policymakers to improve the retail market for customers.
BT applies for self-supply licence
BT has become the first telecommunications company to apply for a self-supply licence, which it
hopes will help it to improve identification of high consumption sites
Industry viewpoint: Data drives the market
“We start in a relatively positive position, but we will still publish our data-improvement plan in October because we feel it’s the right thing to do for the market and it will keep challenging our team to be the best wholesaler”
Industry viewpoint: Complaints increase is disappointing
“One good quarter cannot mask the scale of the challenge”
Business complaints drop for the first time
The number of complaints non-household water customers have made to the Consumer Council for Water (CCWater) about retailers has fallen for the first time since the market opened.
Missing a small fortune
“Many retailers are unwilling to serve smaller customers”
Retailers must shift focus to SMEs
Business Stream chief executive warns that large organisations and multi-site businesses have benefited most from the water retail market to date, and smaller companies are being left behind
Industry viewpoint: Insights from the first 18 months
“From an SME viewpoint they’re getting the same service they received before market opening, just with a different letterhead”
Data watch: The market as it stood at August 2018
Water.Retail takes a look at some of MOSL’s data for the market to the end of August, and analyses what it means for the market
Wholesalers chastised over meter reading
Ofwat has insisted wholesalers make their meter reading services more transparent to all market participants and customers.
Pennon on Chamber Business Award shortlist
Water retailer Pennon Water Services has been named as a national finalist in the Chamber Business Awards.