Latest news

Wholesaler benchmark: Severn Trent

Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we are publishing each company profile from the report. This article: Severn Trent

29 Jun.

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Self-supply to take off

“Many business customers want to interact with their wholesaler”

29 Jun.

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Retailers go head-to-head in a dynamic market

Analysis of the latest switching data from market operator MOSL reveals details about the dynamics of the retail market for water, as David Tyler of Brodick Consulting reports

15 Jun.

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Wholesaler benchmark: South West Water

Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we are publishing each company profile from the report. This issue: South West Water

15 Jun.

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Industry viewpoint: ​Ensuring a customer-centric sector

“The customer must be central to performance standards work”

15 Jun. By Ryan Davies, head of wholesale customer services, Wessex Water.

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Industry viewpoint: Time for retailers to sort out billing

“We are experiencing meter problems with half of our clients”

15 Jun. By Bee Barrett, general manager and director of bill validation, Grand Union Water.

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Industry viewpoint: Deemed contracts could cause turmoil

“Effectively, the legislative framework provides for a contract being ‘deemed’ to exist between the parties”

15 Jun. By Harriet Fear Davies, barrister, Devereux Chambers.

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A big four for water?

“Water bosses see further tie-ups, leading to fewer larger retailers”

15 Jun.

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Wholesaler benchmark: Northumbrian Water

Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we are publishing each company profile from the report. This article: Northumbrian Water

1 Jun.

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Round-up: Year one performance

Water.Retail rounds up some of the key insights from MOSL’s performance report for the first year of the market.

1 Jun.

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Industry viewpoint: Holding a mirror up to the market

“We believe that holding a mirror up to the market and showing where there are areas for improvement will help incentivise the sort of behaviours that customers expect”

1 Jun. By Chris Scoggins, chief executive, Market Operator Services Limited.

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A digital water culture

“There hasn’t been much innovation in the market yet”

1 Jun.

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