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A qualified success

“Ongoing issues are spoken about but still not resolved”

10 Aug.

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Round-up: Wholesalers’ performance on service to retailers

Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. This issue, we summarise the key points for each company

27 Jul.

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Industry viewpoint: Self-suppliers and wholesalers are working well together

“It is challenging to develop effective strategies to manage water scarcity”

27 Jul. By Neil Pendle, managing director, Waterscan.

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Industry viewpoint: A few poor performers are driving complaints

“We expect wholesalers and retailers to come together quickly to resolve the issues”

27 Jul. By Phil Marshall, deputy chief executive, Consumer Council for Water.

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Switching rate slows further

The rate of switching in the water retail market has dropped to almost its lowest level since the market opened, MOSL has revealed.

27 Jul.

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The cost of a code change

“Customers mustn’t be hurt by market codes and mechanisms”

27 Jul.

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Wholesaler benchmark: Thames Water

Water.Retail carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we have published each company profile from the report. This article, the last: Thames Water

13 Jul.

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Industry viewpoint: Encourage customers to cut water use

“Now is the time when water shortages and water scarcity is in the news, combined with the threat of more hosepipe bans, that retailers need to take the initiative to develop strategies for encouraging customers to reduce their consumption”

13 Jul. By Siobhan Kennedy-Hall, sales and marketing manager, Smarta Water.

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Q&A: Emma Kelso, senior director of customers and casework, Ofwat

The industry is making in-roads into the market frictions mentioned in Ofwat’s state of the market report, but more must be done, says Emma Kelso

13 Jul.

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Frictions in the market

“Poor aggregate performance of wholesalers is disappointing”

13 Jul.

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Industry viewpoint: Back office efficiency key to success

“Retailers that can streamline the back office will stand out”

29 Jun. By Craig Naylor-Smith, managing director, finance and administration division, Parseq.

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How blockchain will revolutionise the market

Blockchain is set to shake up the retail market, according to the chair of MOSL’s digital strategy committee

29 Jun.

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