Industry viewpoint: Retailers must do their bit on leakage
“It’s down to wholesalers to lead the charge by embracing innovative solutions to improve the detection of leaks”
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
A sense of foreboding
“Awareness is an issue that should be sorted out as a priority”
Industry viewpoint: Making the most of water efficiency
“There is clearly an unmet demand for water efficiency services in England and this benefit of retail competition has yet to be fully realised”
Industry viewpoint: Retailers need to sort out billing
“Ofwat needs to mandate that a percentage of the consumer’s annual bill is rebated without question if billing issues are not sorted in a certain time”
Industry viewpoint: Data improvement requires a shift in culture
“Raising data quality levels is a slow burn and requires an evolution in culture, as well as improving the systems, processes and training that underpin the day-to-day operations”
Retailers falling short
“Retailers still aren’t offering enough on water efficiency”
Market profile: Yu Water
“Retail margins are certainly lean, and I see little scope for them to increase in the short term”
Industry viewpoint: Who’s in charge when disaster strikes?
“I’ve sat in NHS trust boardrooms opposite emergency planners who are open-mouthed at the potential risk that their 600-bed hospital could be without water”
Snapshot: Who is Olympos Water?
Olympos Water is a prospective new entrant retailer currently progressing through licensing and market entry assurance. The company’s aim is to enter the commercial water supply market towards the end of 2018.
Meet the self-suppliers
Since the water retail market opened in April 2017, a select few larger business customers have chosen the self-supply route. All of these have entered into partnership agreements with consultancy Waterscan. Every month, more businesses apply to self-supply. Who are they? And why have they chosen this route?
Awareness still an issue
“There has been an improvement in the performance of all parties”