Latest news

Service under the spotlight

The opening of the water retail market in England could see retailers put more of a focus on the service they deliver to non-household customers if they want to prevent customers voting with their feet. With non-household customers twice as likely to complain to their water company, retailers participating in the new market, both existing […]

29 Sep. 3 min read.

Read more

Industry viewpoint: The role of TPIs is an important one

“TPIs can be key enablers in the nascent competitive market”

29 Sep. 2 min read. By Rachael Gladwin, director, The Utilities Intermediaries Association.

Read more

Market profile: Utilitywise

“Deregulation has been initiated and planned by the regulator without the customer at the forefront of the strategy”

29 Sep. 3 min read.

Read more

Today’s buyers to be utilities managers by 2030

The individuals that buy water for their organisations are undergoing a change that will see them become more digitally savvy, making decisions based on data analytics, according to research by business energy consultancy Inenco. The research suggests that today’s energy buyers, 92 per cent of whom have responsibility for buying water as well, will evolve […]

29 Sep. 3 min read.

Read more

Wholesaler profile: Should wholesale tariffs be negotiable?

Water.Retail asks retailers whether they think wholesale tariffs should be negotiable

15 Sep. 2 min read.

Read more

Industry viewpoints: The sector needs a TPI code

The meaning of the word earnest is in some part “showing sincere and intense conviction”. Before the new competitive water market opened in England, there seemed to be a lack of any conviction to protect business and charity consumers from dishonest advisers. The energy sector is infamous for sharp practice among so-called advisers who are […]

15 Sep. 2 min read. By Peter Sceats, founding director, Grand Union Water.

Read more

Retailers and a customer-focused culture

Any business depends on the skills, quality and commitment of its staff – but nowhere is this more true than in retail, where a business is defined by those on the front line. For water retailers operating in the newly competitive market, this meant creating a customer-focused culture – either by bringing new skills into […]

15 Sep. 3 min read.

Read more

Will all self-serve companies pay standard VAT?

At present, only industrial businesses have to pay VAT on their water supplies but, to maintain a level playing field in the open water market, many believe that all companies that choose to self-supply will have to be charged VAT at the standard rate

15 Sep. 3 min read.

Read more

More than just switching

“Wholesalers weren’t set up with customer service in mind”

15 Sep. 1 min read.

Read more

Market profile: water2business

“When it comes to retail, I believe it’s the standard of customer service that will undoubtedly differentiate market players”

15 Sep. 3 min read.

Read more

Market profile: Inenco Group

“We want retailers to take a proactive approach to account management and provide services such as consolidated billing”

1 Sep. 3 min read.

Read more

Small business awareness of market creeps up

Research by CCWater shows water market awareness among small and medium-sized enterprise customers is on the rise, but small businesses in particular would benefit from more communication and clarity about the retail market and the opportunities it offers

1 Sep. 3 min read.

Read more