Industry viewpoint: Terms and conditions in the water retail market
“There is nothing standardised about offer documents across water retailers”
Snapshot: The water market in January 2018
Water.Retail rounds up the market as it stands in January 2018
Looking for answers
“We now know who will succeed Cathryn Ross as Ofwat chief”
Industry viewpoint: Data, data everywhere…
“We maintain an occupier and landlord database that allows us to look up very large numbers of addresses and confirm their status as vacant or occupied”
Market profile: First Business Water
“We believe Ofwat is trying its best to do it, but we need to give it time”
Wholesaler profile: Scottish Water
“While things can go wrong from time to time in terms of service provision, our aim is to respond promptly”
Industry viewpoint: Governing the market
“One important way we try to ensure that the market is accessible to all is by providing regular and transparent information about the market”
Industry viewpoint: Customers must be incentivised to save water
“More needs to be done to address customer-side leakage”
Does the water market need a comparison site?
The sector didn’t previously need a comparison website, because customers had no choice in who provided their water and wastewater services. But the opening of the non-domestic water retail market may have paved the way for customers to search online for the best deal
Second energy supplier is in
“Yu’s decision to opt for water retail services only is intriguing”
Water market opening: 236 days later
This column is the edited version of a speech made by Lois Vallely at a Wateref masterclass about ‘creating the digital story of water sector wholesale/retail separation’. This was held at the Arup offices in London on 23 November.
30 Nov. 6 min read.
Short-term focus needed
“Firms must get the basics right before offering added-value services”
24 Nov. 1 min read.