Latest news

Industry viewpoint: Terms and conditions in the water retail market

“There is nothing standardised about offer documents across water retailers”

12 Jan. By Peter Sceats, founding director, Grand Union Water.

Read more

Snapshot: The water market in January 2018

Water.Retail rounds up the market as it stands in January 2018

12 Jan.

Read more

Looking for answers

“We now know who will succeed Cathryn Ross as Ofwat chief”

12 Jan.

Read more

Industry viewpoint: Data, data everywhere…

“We maintain an occupier and landlord database that allows us to look up very large numbers of addresses and confirm their status as vacant or occupied”

8 Dec. By Alex Fowler, managing director, DataReal.

Read more

Market profile: First Business Water

“We believe Ofwat is trying its best to do it, but we need to give it time”

8 Dec.

Read more

Wholesaler profile: Scottish Water

“While things can go wrong from time to time in terms of service provision, our aim is to respond promptly”

8 Dec.

Read more

Industry viewpoint: Governing the market

“One important way we try to ensure that the market is accessible to all is by providing regular and transparent information about the market”

8 Dec. By Steve Arthur, market performance director, Market Operator Services Limited.

Read more

Industry viewpoint: Customers must be incentivised to save water

“More needs to be done to address ­customer-side leakage”

8 Dec. By Lucy Darch, chief executive, Wave.

Read more

Does the water market need a comparison site?

The sector didn’t previously need a comparison website, because customers had no choice in who provided their water and wastewater services. But the opening of the non-domestic water retail market may have paved the way for customers to search online for the best deal

8 Dec.

Read more

Second energy supplier is in

“Yu’s decision to opt for water retail services only is intriguing”

8 Dec.

Read more

Water market opening: 236 days later

This column is the edited version of a speech made by Lois Vallely at a Wateref masterclass about ‘creating the digital story of water sector wholesale/retail separation’. This was held at the Arup offices in London on 23 November.

30 Nov. 6 min read.

Read more

Short-term focus needed

“Firms must get the basics right before offering added-value services”

24 Nov. 1 min read.

Read more