Nearly 8% of customer SPIDs have now switched
Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.
Are we a step closer to a ‘water big six’?
Does Business Stream’s purchase of Yorkshire Water’s business customers pave the way for further consolidation in the market?
Thames trade dispute with Castle Water upheld
Thames Water has had a trading dispute with Castle Water regarding incorrect meter readings upheld by the Trade Disputes Committee (TDC).
Thames launches water efficiency cash scheme for retailers
Thames Water is piloting a financial incentive scheme for retailers if they encourage business customers to be more water efficient.
15% of meters left unread for more than a year
The proportion of meters that have gone unread for more than a year in the water retail market has more than doubled since it opened – from 7 per cent to the current level of 15 per cent.
Castle Water agrees £100m financing facilities
Castle Water has agreed new financing facilities, which the company will use to pay water charges in advance to wholesalers including Thames Water, Scottish Water, South East Water and Portsmouth Water.
Wave announces Scottish growth plans
Water retailer Wave has laid out plans to expand substantially in Scotland.
Business Stream snaps up Kelda’s business customers
Business Stream has bought the customers of non-domestic water retailers Yorkshire Water Business Services and Three Sixty – both part of the Kelda Group – for an undisclosed sum.
Data improvement still a big issue
“Data improvement has been an issue across the non-household water market and it highlights the importance of having a customer-centric business ethos”
Less talk, more action
“We cannot hang all our hopes on the bilateral solution”
The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
Water retailers must try harder to engage with wholesalers
Water retailers must make more of an effort to engage and communicate with wholesalers, Southern Water’s customer services director Simon Oates has insisted.