Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.
MOSL names interim chief executive
The market operator – MOSL – has appointed Des Burke to the post of interim chief executive.
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
How to break into the water retail market
“We’ve found even the best laid plans don’t always work so we’ve maintained a pragmatic and agile approach in addressing problems we’ve faced”
Three more companies granted self-supply water licences
Laundry firm Berendsen, pub company Stonegate and beer and cider company Heineken have all been granted self-supply licences to provide their own water retail services.
MOSL CEO Chris Scoggins makes swift exit
Chris Scoggins is no longer the CEO of Market Operator Services Limited (MOSL), the market operator has announced.
Castle Water wins second multi-million-pound public sector deal
Castle Water has won a second multi-million-pound public sector water retail contract through the Crown Commercial Service framework.
Wave signs water retail contract with Sports Direct
Wave has won a three-year contract to supply water retail services to Sports Direct – the UK’s largest sporting goods retailer.
Service not up to scratch
“Wholesalers’ service to retailers has been flagged as an issue”
Market profile: Smarta Water
“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”
‘Deficient’ codes need further scrutiny
The market codes written for separate water, waste and trade effluent billing are “deficient” and require further scrutiny, Castle Water chief executive John Reynolds has insisted.
Record number of water retail switches cancelled in Q2
A record 10,000 switches were cancelled during the past quarter of the market, more than in any other quarter.