Market profile: Smarta Water
“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”
Market profile: Tor Water
“I would tear Ofwat down and start again, it needs significant change”
Market profile: Yu Water
“Retail margins are certainly lean, and I see little scope for them to increase in the short term”
Q&A: Emma Kelso, senior director of customers and casework, Ofwat
The industry is making in-roads into the market frictions mentioned in Ofwat’s state of the market report, but more must be done, says Emma Kelso
Market profile: Black Sheep Utilities
“A retailer must have a good level of support, both for its customers and its brokers”
Market profile: What is the most significant threat to the market’s success?
What do the retailers believe is the most significant threat to the success of the market?
Market profile: What is your view on the number of retailers operating in the market?
Retailers give their opinions on the number of retailers currently operating in the market
Market profile: What is your view of current gross retail margins?
Retailers give their views on the gross retail margins currently available in the market
Market profile: To what extent do the wholesalers differ in their approach to retailers?
Retailers talk about the extent to which dealing with each different wholesaler is different
Market profile: H2O Building Services
“The market will only really get going when the retail margins increase”
26 Jan. 3 min read.
Market profile: Aquaflow Utilities
“It is unsurprising that significant challenges remain for new entrants and incumbents to address and resolve”
Market profile: First Business Water
“We believe Ofwat is trying its best to do it, but we need to give it time”