Industry viewpoint: Market has some areas for improvement
“We can look back on the first ten months of the new market with a sense of pride at what’s been achieved, but equally we need to remain focused on the issues that are limiting its success and on the practical measures that can be introduced to deliver improvements”
Industry viewpoint: Who is responsible for water efficiency?
“Many retailers are unaware of the importance of water efficiency”
Industry viewpoint: Terms and conditions in the water retail market
“There is nothing standardised about offer documents across water retailers”
Industry viewpoint: Data, data everywhere…
“We maintain an occupier and landlord database that allows us to look up very large numbers of addresses and confirm their status as vacant or occupied”
Industry viewpoint: Governing the market
“One important way we try to ensure that the market is accessible to all is by providing regular and transparent information about the market”
Industry viewpoint: Customers must be incentivised to save water
“More needs to be done to address customer-side leakage”
Industry viewpoint: How to create success in the market
“It is vital that the market is delivering for all non-household customers – and not just the large, intensive water usage companies”
10 Nov. 2 min read.
Industry viewpoint: SMEs need better service
“We want to see and hear more stories emerging of businesses that have encountered superb customer service”
Industry viewpoint: Is water efficiency being delivered?
“It isn’t clear how well water efficiency is being delivered”
Industry viewpoint: The role of TPIs is an important one
“TPIs can be key enablers in the nascent competitive market”
29 Sep. 2 min read.
Industry viewpoints: The sector needs a TPI code
The meaning of the word earnest is in some part “showing sincere and intense conviction”. Before the new competitive water market opened in England, there seemed to be a lack of any conviction to protect business and charity consumers from dishonest advisers. The energy sector is infamous for sharp practice among so-called advisers who are […]
15 Sep. 2 min read.
Industry viewpoint: Incentivise customers to use less water
“Water is an expensive commodity and unless we collectively learn to use it more carefully it will become more expensive as more is wasted”
18 Aug. 1 min read.