Industry viewpoint: Getting bilateral arrangements right

“We can see many problems exist with the current inconsistent arrangements across trading parties”

10 Aug. By Nick Rutherford, programme director, Bristol Water.

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Industry viewpoint: Self-suppliers and wholesalers are working well together

“It is challenging to develop effective strategies to manage water scarcity”

27 Jul. By Neil Pendle, managing director, Waterscan.

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Industry viewpoint: A few poor performers are driving complaints

“We expect wholesalers and retailers to come together quickly to resolve the issues”

27 Jul. By Phil Marshall, deputy chief executive, Consumer Council for Water.

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Industry viewpoint: Encourage customers to cut water use

“Now is the time when water shortages and water scarcity is in the news, combined with the threat of more hosepipe bans, that retailers need to take the initiative to develop strategies for encouraging customers to reduce their consumption”

13 Jul. By Siobhan Kennedy-Hall, sales and marketing manager, Smarta Water.

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Industry viewpoint: Back office efficiency key to success

“Retailers that can streamline the back office will stand out”

29 Jun. By Craig Naylor-Smith, managing director, finance and administration division, Parseq.

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Industry viewpoint: ​Ensuring a customer-centric sector

“The customer must be central to performance standards work”

15 Jun. By Ryan Davies, head of wholesale customer services, Wessex Water.

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Industry viewpoint: Time for retailers to sort out billing

“We are experiencing meter problems with half of our clients”

15 Jun. By Bee Barrett, general manager and director of bill validation, Grand Union Water.

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Industry viewpoint: Deemed contracts could cause turmoil

“Effectively, the legislative framework provides for a contract being ‘deemed’ to exist between the parties”

15 Jun. By Harriet Fear Davies, barrister, Devereux Chambers.

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Industry viewpoint: Holding a mirror up to the market

“We believe that holding a mirror up to the market and showing where there are areas for improvement will help incentivise the sort of behaviours that customers expect”

1 Jun. By Chris Scoggins, chief executive, Market Operator Services Limited.

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Industry viewpoint: Water sector must pull in the same direction

“SMEs could be enticed by services that save them money”

18 May. By Evan Joanette, policy manager for competition and markets, Consumer Council for Water.

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Industry viewpoint: We need more ambitious water efficiency initiatives

“Its not about the price per cubic meter, its about how many cubic meters a business consumes… The aim of a forward-thinking and progressive water retailer is to help customers use the least amount of water possible to get the job done”

4 May. By Siobhan Kennedy-Hall, sales and marketing manager, Smarta Water.

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Industry viewpoint: Market issues need addressing

“It’s difficult to understand how companies can make any profit … Ofwat needs to address the core issues that allow very high margins for wholesalers and low to nonexistent margin for retailers”

4 May. By Chris Earle, chief executive, Clear Business (Verastar).

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