The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
18 Jan.
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
4 Dec.
How to break into the water retail market
“We’ve found even the best laid plans don’t always work so we’ve maintained a pragmatic and agile approach in addressing problems we’ve faced”
26 Nov.
Industry viewpoint: Data drives the market
“We start in a relatively positive position, but we will still publish our data-improvement plan in October because we feel it’s the right thing to do for the market and it will keep challenging our team to be the best wholesaler”
19 Oct.
Industry viewpoint: Complaints increase is disappointing
“One good quarter cannot mask the scale of the challenge”
19 Oct.
Industry viewpoint: Insights from the first 18 months
“From an SME viewpoint they’re getting the same service they received before market opening, just with a different letterhead”
5 Oct.
Industry viewpoint: Retailers must do their bit on leakage
“It’s down to wholesalers to lead the charge by embracing innovative solutions to improve the detection of leaks”
21 Sep.
Industry viewpoint: Making the most of water efficiency
“There is clearly an unmet demand for water efficiency services in England and this benefit of retail competition has yet to be fully realised”
7 Sep.
Industry viewpoint: Retailers need to sort out billing
“Ofwat needs to mandate that a percentage of the consumer’s annual bill is rebated without question if billing issues are not sorted in a certain time”
7 Sep.
Industry viewpoint: Data improvement requires a shift in culture
“Raising data quality levels is a slow burn and requires an evolution in culture, as well as improving the systems, processes and training that underpin the day-to-day operations”
7 Sep.
Industry viewpoint: Who’s in charge when disaster strikes?
“I’ve sat in NHS trust boardrooms opposite emergency planners who are open-mouthed at the potential risk that their 600-bed hospital could be without water”
24 Aug.
