Thames trade dispute with Castle Water upheld
Thames Water has had a trading dispute with Castle Water regarding incorrect meter readings upheld by the Trade Disputes Committee (TDC).
Thames launches water efficiency cash scheme for retailers
Thames Water is piloting a financial incentive scheme for retailers if they encourage business customers to be more water efficient.
15% of meters left unread for more than a year
The proportion of meters that have gone unread for more than a year in the water retail market has more than doubled since it opened – from 7 per cent to the current level of 15 per cent.
Castle Water agrees £100m financing facilities
Castle Water has agreed new financing facilities, which the company will use to pay water charges in advance to wholesalers including Thames Water, Scottish Water, South East Water and Portsmouth Water.
Wave announces Scottish growth plans
Water retailer Wave has laid out plans to expand substantially in Scotland.
Business Stream snaps up Kelda’s business customers
Business Stream has bought the customers of non-domestic water retailers Yorkshire Water Business Services and Three Sixty – both part of the Kelda Group – for an undisclosed sum.
Water retailers must try harder to engage with wholesalers
Water retailers must make more of an effort to engage and communicate with wholesalers, Southern Water’s customer services director Simon Oates has insisted.
Self-supply a ‘threat to water retailers’
Water retailers have warned of the threat self-supply presents, as it effectively takes a customer out of the market.
Water retail category added to Water Industry Awards
Water.Retail’s parent company Faversham House has added a water retail category to its flagship Water Industry Awards.
BT granted self-supply licence
BT has been awarded a licence to supply its own water and sewerage retail services in the open market.
Business Stream wins water retail contract with Lloyds Group
Edinburgh-based water retailer Business Stream has won a new three-year contract to supply water retail services to Lloyds Banking Group.
MOSL names interim chief executive
The market operator – MOSL – has appointed Des Burke to the post of interim chief executive.