Market profile: Smarta Water
“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”
Market profile: Tor Water
“I would tear Ofwat down and start again, it needs significant change”
Market profile: Yu Water
“Retail margins are certainly lean, and I see little scope for them to increase in the short term”
Charley Maher, managing director, water2business
“We’ve never gone for this race to the bottom on pricing. We’ve made sure that we offer fair pricing”
Q&A: Emma Kelso, senior director of customers and casework, Ofwat
The industry is making in-roads into the market frictions mentioned in Ofwat’s state of the market report, but more must be done, says Emma Kelso
Emma Kelso, senior director of customers and casework, Ofwat
There has been a positive start to the open market, but there is still scope for further improvement and growth, says Emma Kelso
Market profile: Black Sheep Utilities
“A retailer must have a good level of support, both for its customers and its brokers”
Market profile: What is the most significant threat to the market’s success?
What do the retailers believe is the most significant threat to the success of the market?
Market profile: What is your view on the number of retailers operating in the market?
Retailers give their opinions on the number of retailers currently operating in the market
Market profile: What is your view of current gross retail margins?
Retailers give their views on the gross retail margins currently available in the market
Market profile: To what extent do the wholesalers differ in their approach to retailers?
Retailers talk about the extent to which dealing with each different wholesaler is different
Market profile: H2O Building Services
“The market will only really get going when the retail margins increase”
26 Jan. 3 min read.