Market profile: Smarta Water

“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”

15 Nov.

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Market profile: Tor Water

“I would tear Ofwat down and start again, it needs significant change”

21 Sep.

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Market profile: Yu Water

“Retail margins are certainly lean, and I see little scope for them to increase in the short term”

24 Aug.

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Charley Maher, managing director, water2business

“We’ve never gone for this race to the bottom on pricing. We’ve made sure that we offer fair pricing”

10 Aug.

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Q&A: Emma Kelso, senior director of customers and casework, Ofwat

The industry is making in-roads into the market frictions mentioned in Ofwat’s state of the market report, but more must be done, says Emma Kelso

13 Jul.

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Emma Kelso, senior director of customers and casework, Ofwat

There has been a positive start to the open market, but there is still scope for further improvement and growth, says Emma Kelso

20 Apr.

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Market profile: Black Sheep Utilities

“A retailer must have a good level of support, both for its customers and its brokers”

6 Apr.

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Market profile: What is the most significant threat to the market’s success?

What do the retailers believe is the most significant threat to the success of the market?

23 Mar.

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Market profile: What is your view on the number of retailers operating in the market?

Retailers give their opinions on the number of retailers currently operating in the market

9 Mar.

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Market profile: What is your view of current gross retail margins?

Retailers give their views on the gross retail margins currently available in the market

23 Feb.

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Market profile: To what extent do the wholesalers differ in their approach to retailers?

Retailers talk about the extent to which dealing with each different wholesaler is different

9 Feb.

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Market profile: H2O Building Services

“The market will only really get going when the retail margins increase”

26 Jan. 3 min read.

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