Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.
Record number of water retail switches cancelled in Q2
A record 10,000 switches were cancelled during the past quarter of the market, more than in any other quarter.
Data watch: The market as it stood at August 2018
Water.Retail takes a look at some of MOSL’s data for the market to the end of August, and analyses what it means for the market
Data watch: Most switchers stick with their retailer
A chart from David Tyler, founding director of Brodick Consulting, shows most switchers have stuck with their existing retailer
Branding: Make your mark in the market
Water.Retail speaks to some of the retailers and asks them to explain the thinking behind their brand strategies.
21 Sep. 4 min read.
Snapshot: Who is Olympos Water?
Olympos Water is a prospective new entrant retailer currently progressing through licensing and market entry assurance. The company’s aim is to enter the commercial water supply market towards the end of 2018.
Meet the self-suppliers
Since the water retail market opened in April 2017, a select few larger business customers have chosen the self-supply route. All of these have entered into partnership agreements with consultancy Waterscan. Every month, more businesses apply to self-supply. Who are they? And why have they chosen this route?
Round-up: The retailers so far…
As Olympos Water becomes the latest company to apply for a water retail licence, Water.Retail rounds up the non-incumbent companies which have received licences
Round-up: Wholesalers’ performance on service to retailers
Water.Retail has carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. This issue, we summarise the key points for each company
Switching rate slows further
The rate of switching in the water retail market has dropped to almost its lowest level since the market opened, MOSL has revealed.
Wholesaler benchmark: Thames Water
Water.Retail carried out an exclusive piece of research that asked retailers to score each of the nine largest English wholesalers out of 10 on 11 different criteria. For nine issues, we have published each company profile from the report. This article, the last: Thames Water
How blockchain will revolutionise the market
Blockchain is set to shake up the retail market, according to the chair of MOSL’s digital strategy committee