Data improvement still a big issue
“Data improvement has been an issue across the non-household water market and it highlights the importance of having a customer-centric business ethos”
Less talk, more action
“We cannot hang all our hopes on the bilateral solution”
The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
Water retailers must try harder to engage with wholesalers
Water retailers must make more of an effort to engage and communicate with wholesalers, Southern Water’s customer services director Simon Oates has insisted.
Self-supply a ‘threat to water retailers’
Water retailers have warned of the threat self-supply presents, as it effectively takes a customer out of the market.
Almost two thirds of Water Plus complaints linked to wholesalers
Around 60 per cent of the complaints about Water Plus from non-household water customers relate to a wholesaler, chief executive Andy Hughes has insisted.
Ofwat insists credit arrangements must not breach competition law
Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.
Water retail category added to Water Industry Awards
Water.Retail’s parent company Faversham House has added a water retail category to its flagship Water Industry Awards.
BT granted self-supply licence
BT has been awarded a licence to supply its own water and sewerage retail services in the open market.
Government renews calls for retailers to engage SMEs
The government and Ofwat have renewed calls for water retailers to engage more with small and medium enterprise (SME) customers, to attract them into the market.
Business Stream wins water retail contract with Lloyds Group
Edinburgh-based water retailer Business Stream has won a new three-year contract to supply water retail services to Lloyds Banking Group.
Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.