Ofwat insists credit arrangements must not breach competition law
Ofwat has insisted the costs of credit provided by wholesalers and borne by all retailers must not become a barrier to entry or stifle effective competition.
Government renews calls for retailers to engage SMEs
The government and Ofwat have renewed calls for water retailers to engage more with small and medium enterprise (SME) customers, to attract them into the market.
Complaints hit record high
Complaints in the non-household water retail market hit a record high during the second quarter of 2018/19.
The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
Market profile: Smarta Water
“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”
Market profile: Tor Water
“I would tear Ofwat down and start again, it needs significant change”