Water retailers fail to get business complaints down
Water retailers have failed to “turn the tide” on business complaints, which have remained high in the second year of the open market, the Consumer Council for Water has warned.
Nearly 8% of customer SPIDs have now switched
Almost 8 per cent of business water supply points have now switched retailer, according to the latest figures from the market operator MOSL.
Are we a step closer to a ‘water big six’?
Does Business Stream’s purchase of Yorkshire Water’s business customers pave the way for further consolidation in the market?
The retail market must live up to its billing
“Time and again we encounter frustrated customers stuck in the middle of a retailer and wholesaler stand-off”
Water efficiency – achieving its true potential
“I believe that as retailers we have a key role to play in promoting the importance of water efficiency”
Market profile: Smarta Water
“The gross retail margins are extremely tight and this particularly hampers stimulation of the market for micro and SME business”
Market profile: Tor Water
“I would tear Ofwat down and start again, it needs significant change”